01How many machines can I install it on?
The machines you use, as long as they are yours: the studio, the laptop, the offline box. The licence is personal and you activate each machine once. If you ever reach the activation limit, contact support.
02Does activation need the internet?
Once, per machine. Normally the plugin activates itself over the internet in a few seconds. For a machine that never goes online, the plugin saves a small machine file: upload it from any connected device on your account page, and drop the licence file you get back onto the plugin. After activation the plugin does not need a connection to keep working. There is no iLok and no dongle.
03Do I need an account?
Not to try: the demo runs in your browser with no email. When you buy, checkout asks for no sign-in, and an account is created for you under your purchase email. That account is where your downloads and licences live, and you sign in to it when you activate.
04Where are my download and licence after I buy?
In the account made at checkout. We email a confirmation link to the address you bought with; confirm it and set a password, and your purchases are there. Because licences are tied to the purchase email, only someone who can read that inbox can claim them.
05Can I get a refund?
Yes, within 30 days of purchase, on request. Reply to your receipt or write to support. A refunded licence stops working on each machine the next time the plugin checks in online.
06Are updates free?
Minor updates are free forever. Major versions are paid, at about half the list price for existing owners. Your current version keeps working whether or not you upgrade.
07What happens if Angerfish Audio disappears?
Machines you have already activated keep working: the plugin does not need our servers to run. Activating a new machine does go through Moonbase, our licence provider, so keep your installers and activate the machines you rely on.